Enjay Synapse Mobile – CRM Module.
Enjay Synapse Mobile – Android App.
Synapse Mobile is an Android based totally totally App which suits with Sugar CRM or any Sugar Variant (like SuiteCRM). It allows your Android smartphone to act as a name centre device. Eg: A call comes in your cell, and a pop-up will seem for your CRM, OR you click on on the Number in CRM, and Synapse Mobile routinely dials from Android Phone.
You also can use Synapse to send/get maintain of SMS. All Calls/SMS (Inbound/outbound) are logged into CRM routinely. Even the calls are recorded (Conditions follow) and recording is positioned in CRM (Calls Module).
HOW SYNAPSE WORKS…
You get any name to your mobile, and your CRM tải app android apk screen will pop up the statistics of the caller.
You click on on on any variety in Seattle and a call is routinely dial from your cell
All the calls incoming and outgoing are logged robotically into CRM
Call recording is also synced with CRM which means that that you may get entry to call recording logs from CRM
Calls are recorded on the Android app, and they may be periodically synchronized to CRM
REQUIREMENTS TO USE ENJAY SYNAPSE
A browser on any PC for having access to the CRM.
An Android cellphone wherein you could set up Enjay synapse cell app. Android telephone have to be about android 4.4
It’s favored to have each the Android phone and the PC collectively with your browser need to be in same Wi-Fi. However even though Mobile is on 3G and your PC the use of Wifi, then also it is able to paintings effortlessly.
ENJAY SYNAPSE FEATURE LIST
Incoming Call Popup.
Click to Call for outgoing Calls.
Call logging without delay into CRM.
Call Recording report at once into CRM.
Send SMS from your CRM, and it is going out of your Mobile.
If you get maintain of SMS on your Mobile, it receives logged into CRM.
All Calls/SMS logged into CRM are mechanically associated (to Lead/Contact/Account) and assigned to the precise customer.
ADVANTAGES OF USING ENJAY SYNAPSE CALL CENTRE:
No Capex required for setup. No hardware or high priced software program software wanted for set up.
No Telephony Server (or EPABX Required).
CRM server now not required to be mounted on-premise.
No PRI Modems required.
No IP Phones required.
No Cabling required.
PRI Problems
PRI strains are hard to get due to Technical and feasibility issues.
Calls carried out from PRI traces are a bargain more expensive than GSM SIMs.
Not appropriate for smaller Teams thinking about PRI continually comes in bulk of 10/30 strains.
Monthly Budget (or dedication) is an entire lot better and no longer much less steeply-priced for smaller companies.
If some client inns a few DNC (Do Not Call) violation complaint entire PRI line is blocked – which means that that your whole Call centre is down.
Other Advantages
Each Number is certain to Individual Agents. So no want of Intelligent routeing.
Response expenses to landline (or Telemarketing) Numbers are usually low. So calling from GSM (Mobile) Number will increase your hazard of call pickup.
Some degree of Call Distribution and Call Queue may be carried out using Mobile Forwarding abilties (like if Busy then transfer to different Mobile Number or if now not picked up inside superb seconds then transfer to every other Mobile variety). Note: These services are furnished thru your Telecom Operator and now not Synapse Mobile.
Technology Advantages
All calls are logged mechanically into CRM. Which method you get top notch reporting.
Missed Call Management (proper from CRM dashboard).
Call recording report right into CRM (Calls Module).
Calls get related to Leads / Contacts / Accounts immediately into CRM.
Call disposition is chosen right away into CRM (plenty easier to control).
Do Lead / Sales Management additionally collectively with traditional telephony, which increases performance to a lot better stage.
You are handling the entirety on Large Screen in the browser, which is an awful lot less complicated to address in evaluation to Mobile tool.
You will have more than one campaigns for more than one customers (or agencies).
The huge benefit with information security, as you are not giving Excel documents to callers, however you are uploading it securely. Users can handiest originate calls, and that they can not download all the records.
Excellent Reporting
User realistic calls.
Total call length
Productivity reviews.
Lots of custom opinions from CRM platform.
Enhanced Productivity
Enjay Synapse Supports SMS and Email Templates.
Manager/Admin can see stay reporting and records.
ADVANTAGES OF ENJAY SYNAPSE MOBILE OVER CLOUD TELEPHONY SOLUTION
Cloud telephony there is usually double billing because of the reality each call requires two channels.
GSM Calling expenses are lowest as compared to some other smartphone line (PRI or Landline)
The biggest benefit is that You own the range. You do now not get tied up to Cloud telephony employer.
If Customer calls you – you notice the Customer’s Number.
If you name the Customer – Customer sees your amount.
FAQ:
Which Android OS are supported.
Android four.Four and above.
Is Synapse Mobile to be had on iOS phones?
NO, It’s no longer to be had and No right now plans for releasing.
Which Sugar CRM variations / Editions are supported.
Sugar CRM. 6.Five.X (Any version – CE, Pro, Ent)
Which Suite CRM versions / Editions are supported.
Any Suite CRM model that’s based on Sugar model 6.Five.X or above.
How to Buy Synapse Mobile
Click on above button for Demo, fill up the shape and we are able to join you.
What is the Synapse Mobile subscription model
Synapse Mobile is priced according to patron consistent with month foundation.
Can Synapse Mobile paintings if there is No Internet connection to Mobile or if My CRM is onsite?
The only requirement is that every Mobile and CRM must be in unmarried Network. So if you have onsite Server and all your users are neighborhood. There isn’t any internet required.
What permissions do I have to allow in my Mobile Device for walking Synapse Mobile?
Manage Phone Calls.
Record Audio
Access Media
Access Contacts
Access SMS